Have a question about Homes for Students? Read our frequently asked questions below. If you have a question that isn’t answered please contact us or call 03301 738 264.
It is known that people or businesses make bookings of rooms in high demand properties and cities to sell to individuals later, or pay others to make bookings to be resold later. While we do everything we can to stop this fraudulent activity, including requiring ID and university evidence, it is not possible to stop it completely. The individuals and groups conducting this fraudulent activity claim to have legitimate reasons to want to sell their rooms, but subsequently charge high additional fees to the genuine student who wants to room.
Students should NOT book rooms from private individuals claiming to have special offers or exclusivity of rooms. Homes for Students manage enquiries, bookings, and organise tenancy takeovers directly. It is highly unlikely a room that becomes unwanted by an individual will be re-let to a student who is introduced to us by that person.
If in any doubt as to the legitimacy of a room offer, special promotion, or to verify if an individual or business advertising rooms to let is legitimate, you should NOT make any payment to them, and contact Homes for Students at: [email protected].
Rooms will NEVER be sold by Homes for Students with any ‘application fees’, ‘service fees’, ‘admin fees’, ‘takeover fees’, ‘handling fees’, or any other additional fees that are not detailed on our website. Any individual or business stating this is required is acting fraudulently. Please report this activity to us at: [email protected] and do not make any payment to them.
Tenants who have entered a legally binding contract will remain liable for the rent for the whole length of the contracted tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let.